This Return & Refund Policy applies to all purchases from Sisterhood Trading Academy ("STA," "we," "us," or "our"), operated by Lexi Core Systems LLC d/b/a Sisterhood Trading Academy. It covers one-time purchases, free trials, and recurring subscriptions. Read it together with our Terms of Service, including Annex A, which governs STA Bot, and Annex B, which governs the signals channels.
1. All Sales Are Final
STA sells digital products, indicators, tools, software, educational content, community access, signals channel access, mentorship, and coaching (collectively, the "Services"). Because these are digital and/or immediately accessible products that cannot be returned once delivered, all sales are final and non-refundable.
By completing your purchase and accepting these terms at checkout, you expressly acknowledge and agree that you are not entitled to a refund, except in the limited circumstance described in Section 4.
2. Why We Have This Policy
The Services include instant or near-instant access to digital tools, indicators, software, proprietary educational content, and/or live community and mentorship. Once access is granted, the value has been delivered and the product cannot be "returned." This policy is standard for digital products of this nature.
3. Subscriptions, Free Trials, Auto-Renewal, and Cancellation
Free trials
Some Services are offered with a free trial. STA Bot is offered with a seven (7) day free trial. At the end of the trial, the subscription automatically converts to a paid subscription and your payment method is charged $997 per month, automatically, every month, until you cancel. The trial length and the recurring price are disclosed at checkout before you provide your payment details, and by starting the trial you give your express informed consent to that automatic conversion and to the recurring charge.
Forgetting to cancel is not grounds for a refund. To avoid being charged you must cancel before the trial period expires. We do not send a separate reminder before a trial ends. Once a trial converts and the charge is processed, that charge is final and non-refundable. Failure to cancel in time, failure to note the renewal date, failure to use the Service during the trial, and not remembering that you started a trial are each expressly excluded as grounds for a refund, credit, or chargeback. This applies to the first charge after the trial and to every renewal charge after that.
Subscriptions and renewals
Some Services, including STA Bot, are sold as recurring subscriptions rather than one-time purchases. If you purchase a subscription or convert from a free trial:
- It renews automatically. Your subscription automatically renews at the end of each billing period at the then-current rate until you cancel, and you authorize us and our payment processor to charge your payment method on each renewal.
- You can cancel at any time. Cancellation takes effect at the end of your current billing period. You keep access through the period you have already paid for.
- How to cancel. Cancel through your Whop account billing settings, or email us at support@sisterhoodtrading.com and we will process it for you. We do not require you to call, and we do not impose retention steps as a condition of cancelling. The same applies during a free trial.
- Cancelling does not trigger a refund. All fees already charged are non-refundable. We do not issue refunds or credits for partial billing periods, unused time, cancellation, suspension, termination, downtime, or trading losses.
- Price changes. We may change subscription pricing on notice to you, effective at your next renewal. You may cancel before that renewal if you do not accept the new price.
To avoid being charged for the next period, cancel before your renewal date. Renewal dates are visible in your Whop account.
4. The Only Exception: Non-Delivery
The sole exception to the all-sales-final policy is verified non-delivery. If you completed a purchase but were never granted access to the product you paid for, contact us within 7 days of purchase at support@sisterhoodtrading.com with your order details. If we confirm that access was not delivered and cannot be delivered, we will provide access or, at our discretion, issue a refund for that purchase.
5. What Is Not Grounds for a Refund
To be clear, the following do not qualify for a refund:
- Change of mind or "buyer's remorse."
- Dissatisfaction with results, trading performance, or profitability. Trading involves risk and we make no guarantee of results (see our Terms of Service).
- Failure to use, log into, or participate in the product, software, mentorship, or community.
- Failure to read the product description before purchasing.
- Lack of trading experience or knowledge.
- Disagreement with educational content or methodology.
- Loss of money while trading.
- Forgetting to cancel a subscription before it renewed, or forgetting to cancel a free trial before it converted to a paid subscription.
- Not remembering that a free trial was started, or not noticing the renewal date.
- Third-party platform outages, broker or prop firm rule changes, or account restrictions imposed by a party other than us.
6. Mentorship and Coaching
Mentorship, coaching, and time-based programs are also non-refundable once access begins. Your purchase reserves a place and grants access to live and/or ongoing services that begin immediately. Non-attendance or non-participation does not entitle you to a refund. Verified non-delivery of access remains the only exception.
7. Program Discontinuation
As described in our Terms of Service, we reserve the right to modify, suspend, or discontinue any program, product, or offering at any time. Where access has been described as "lifetime," that means access for the operational lifetime of the program, not the lifetime of the purchaser. If a program ends, access to it ends, and no refund, credit, or prorated payment is owed for the period after it ends.
8. Chargebacks
By purchasing, you agree to contact us first to resolve any issue before initiating a chargeback or payment dispute. Filing a chargeback in violation of this policy, after affirmatively agreeing to it at checkout, is a breach of our Terms of Service and a material breach of Annex A where STA Bot is concerned. We may immediately terminate your access and pursue recovery of the disputed amount plus associated fees.
We retain records of your agreement to these terms, your access to the product, and your usage, and we will contest invalid disputes.
9. Your Statutory Rights
Nothing in this policy is intended to limit any right you have under applicable law that cannot be waived by agreement. If the law where you live grants you a refund right that this policy does not, that law controls to the extent it applies.
10. Contact Us
To request review under the non-delivery exception, to cancel a subscription, or to raise any billing issue, contact us before disputing a charge:
Sisterhood Trading Academy
Lexi Core Systems LLC d/b/a Sisterhood Trading Academy
468 Quay Commons, Unit 1130, Sarasota, FL 34236
Email: support@sisterhoodtrading.com